Refund and Return Policy for Accestopic
Effective Date: December 9, 2024
At Accestopic, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward process for returning or exchanging items. Please review our Refund and Return Policy for complete details on how to return products and request a refund.
1. Return Policy
We accept returns on most products purchased from Accestopic within 30 days of the date of delivery. To be eligible for a return, the following conditions must be met:
- Product Condition: The product must be unused, in its original condition, and include all original packaging, tags, and accessories.
- Return Timeframe: Returns must be initiated within 30 days of the delivery date. After 30 days, returns will not be accepted unless the product is defective or damaged.
- Proof of Purchase: A valid order number or receipt is required to process your return. This ensures that we can verify your purchase and process your return efficiently.
2. How to Return an Item
Returning an item to Accestopic is easy and hassle-free:
- Contact Us: To begin the return process, please email us at info@accestopic.click or call 904-287-1113. Include your order number and the items you wish to return.
- Repack the Item: Carefully repackage the item in its original packaging. Ensure all accessories, tags, and labels are included to avoid damage during shipping.
- Return Shipping: Once your return is approved, we will provide you with a return address. You are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service to ensure your item arrives safely.
3. Refund Policy
Once we receive the returned product and confirm it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:
- Refund Processing Time: Refunds are usually processed within 5-7 business days after the item has been returned and inspected. Depending on your payment provider, it may take additional time for the funds to appear in your account.
- Non-Refundable Items: Some products may not be eligible for a refund. These may include items marked as final sale, personalized items, or products that have been used or damaged after receipt.
- Restocking Fee: In certain cases, a restocking fee may be applied for items that are returned in non-sellable condition. Any applicable fees will be communicated during the return process.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, we recommend returning the original item for a refund and placing a new order for the desired product. This ensures you receive the correct item without delay.
5. Damaged or Defective Items
If you receive a damaged or defective product, we apologize for any inconvenience caused. Please contact our customer service team within 7 days of receiving the product at info@accestopic.click or 904-287-1113. We will provide a prepaid return label, and once the item is returned, we will offer a full refund or replacement, depending on your preference. We are committed to resolving issues quickly and efficiently.
6. Sale and Promotional Items
Items purchased during sales, promotional events, or with a discount are eligible for return, provided they meet our return criteria. However, certain items may be excluded from our return policy, depending on the terms of the promotion. Please check the details of each sale or promotion before purchasing.
7. Shipping Costs
Shipping fees are non-refundable unless the return is due to a defect or our error. If you are returning an item due to a defect or mistake on our part, we will refund the original shipping charges along with the product price.
8. International Returns
We accept returns for international orders within 30 days of delivery. However, you will be responsible for return shipping costs and any customs duties or taxes associated with the return shipment. We recommend using a trackable shipping service when returning international items to ensure they are safely delivered to us.
9. Contact Us
If you have any questions or concerns about our Refund and Return Policy, or if you need assistance with your return, please contact us at:
- Email: info@accestopic.click
- Phone: 904-287-1113
- Address: 4131 Cherry Tree Drive, Jacksonville, Florida, United States
10. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. We recommend that you review this page periodically to stay informed of any changes. By continuing to use our website after changes are posted, you accept the revised policy.
By purchasing from Accestopic, you agree to the terms outlined in this Refund and Return Policy. We are committed to providing you with exceptional products and a seamless shopping experience.